🔒 Privacy Policy for Casablanca Rentals, dba The SoCal Escape

Casablanca Rentals, dba The SoCal Escape is committed to protecting the privacy of our website visitors and guests. This policy explains how we collect, use, and protect your personal information when you use our website or book a rental with us.

1. Information We Collect
We collect information primarily to facilitate your booking and enhance your stay. This may include:

• Personal Identification Information: Name, email address, phone number, and home address when you make an inquiry or reservation.

• Transaction Data: Payment details (collected and processed securely by third-party payment processors), booking dates, and property preferences.

• Usage Data: Information about how you use our website (e.g., pages viewed, time spent, referral source) collected via cookies and analytics tools to improve site functionality.
   

2. How We Use Your Information
Your personal data is used exclusively to operate our business and provide you with services, including:

• Processing and confirming your rental reservations.

• Sending you booking confirmations, check-in instructions, and critical property access details.

• Communicating with you regarding your stay, special requests, or urgent issues.

• Responding to your inquiries and customer service requests.

• Improving our website and services by analyzing user activity and trends.

• Sending promotional or marketing emails about future stays or special offers, only if you have opted in to receive them.
   

3. Information Sharing and Disclosure
We value your trust and do not sell your personal data. We will only share your information with third parties in the following limited circumstances:

• Payment Processing: With secure, reputable payment gateways (like Stripe or PayPal) to process transactions.

• Third-Party Services: With software and service providers essential to running our business (e.g., Property Management Software, email service providers).

• Legal Compliance: When required by law, regulation, or a valid governmental request to protect our rights or property.
   

4. Data Security
We implement reasonable security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Cookies and Tracking Technologies
Our website uses "cookies" to enhance your experience. Cookies are small files placed on your device that help us remember you and tailor content to your interests. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. Note that some parts of the site may not function properly if you disable cookies.

6. Your Rights
You have the right to request access to the personal data we hold about you and to ask for that data to be corrected or deleted, subject to certain legal restrictions. To exercise these rights, please contact us using the information provided below.

7. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page.

Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us directly.